PlatformiPaaS Control

Platform Guide

Architecture overview and product execution guide

Platform Overview

An Integration Platform as a Service (iPaaS) designed to connect external systems with your target platform. Built for reliability, scalability, and operational excellence.

Multi-System Integration

Connect E-commerce, ERP, Shipping, and more

Workflow Orchestration

Temporal-powered reliable execution

Self-Service Configuration

No-code setup and mapping

System Architecture

High-level view of system components and their relationships across frontend, orchestration, and data layers.

Component Architecture

Frontend applications, API gateway, Temporal orchestration engine, integration connectors, and data storage layers.

Frontend Layer

Web Application
React - Customer Portal
Admin Portal
Internal Tools

API Gateway

API Gateway
Authentication & Routing
WebSocket Server
Real-time Updates

Application Layer

REST API Server
Business Logic
Auth Service
OAuth2/JWT
Mapper Service
Field Transformations

Temporal Orchestration

Temporal Server
Workflow Engine
Temporal Workers
Activity Executors

Integration Connectors

Shopify Connector
NetSuite Connector
ShipStation Connector
Amazon Connector
Generic HTTP Connector

Data Layer

PostgreSQL
Configs, Mappings, Credentials
MongoDB
Logs, Events, Time-series
Redis
Cache, Sessions, Rate Limiting
S3
File Uploads, Exports

External Systems

Third-party APIs
Shopify, NetSuite, etc.
Target Platform
Orders, Inventory, etc.

Data Layer

  • • PostgreSQL: Configs, mappings, credentials
  • • MongoDB: Logs, events, time-series data
  • • Redis: Cache, sessions, rate limiting
  • • S3: File uploads, exports

Security & Observability

  • • Vault: Secrets management
  • • Encryption service for credentials
  • • ELK stack for logging
  • • Prometheus/Grafana metrics

Data Flow Pipeline

End-to-end data transformation from external sources to the target platform, including extract, transform, and load phases.

ETL Pipeline

Extract phase (API calls, authentication), Transform phase (validation, mapping, enrichment), Load phase (Platform API), and Post-processing (logging, notifications).

1

Extract

Trigger events and fetch data via authenticated API calls

Trigger Event
Fetch Data
Raw Data
2

Transform

Validate schemas, apply field mappings, execute transformations

Validate Data
Field Mapper
Enrich Data
3

Load

Final validation, load to platform via API, handle responses

Final Validation
Load to Platform
API Response
4

Post-Process

Log results, update state, and notify users

Log Result
Update State
Notify

Extract

Trigger events (schedule/webhook/manual), fetch data via authenticated API calls

Transform

Validate schemas, apply field mappings, execute transformations, enrich with defaults

Load

Final validation, load to platform via API, handle responses and retries

User Journey

Customer experience from integration discovery through configuration, mapping, activation, and ongoing monitoring.

Customer Integration Setup

Journey map showing discovery, configuration, field mapping, activation, and monitoring phases with satisfaction scores.

1

Discovery

Browse integrations page
Customer
5/5
Search for Shopify
Customer
5/5
View integration details
Customer
4/5
Check available APIs
Customer
4/5
2

Configuration

Click "Configure" button
Customer
5/5
Enter API credentials
Customer
3/5
Select sandbox/production
Customer
4/5
Choose required APIs
Customer
4/5
Test connection
Customer
2/5
See success message
Customer
5/5
Save configuration
Customer
5/5
3

Field Mapping

Open mapper interface
CustomerSupport
4/5
Review auto-suggestions
CustomerSupport
5/5
Drag fields to map
CustomerSupport
3/5
Add transformations
CustomerSupport
3/5
Preview mapped data
CustomerSupport
4/5
Save mappings
CustomerSupport
5/5
4

Activation

Enable integration
Customer
5/5
Trigger first sync
Customer
3/5
Wait for sync completion
Customer
2/5
View success notification
Customer
5/5
5

Monitoring

Check dashboard
Customer
5/5
View sync logs
Customer
4/5
Investigate errors
CustomerSupport
2/5
Retry failed syncs
Customer
3/5
Celebrate success
Customer
5/5

Workflow Execution

Temporal-powered workflow with state management, retry policies, and error handling for reliable data synchronization.

Temporal Workflow States

Workflow execution with activities, retry policies, error handling paths, and state transitions.

1

Workflow Started

User triggers sync

2

Fetch Credentials

Load config

3

Extract Data

Retry Policy: Max 3 attempts, exponential backoff

Call External API
Parse Response
Retry on Network Error
4

Validate Data

Schema check, required fields, data types

Check Schema
Check Required Fields
Check Data Types
5

Transform Data

Load mappings, apply transformations, enrich

Load Mappings
Apply Field Mapping
Apply Transformations
Enrich Data
6

Load to Platform

Retry Policy: Max 5 attempts, 2x backoff on 5xx errors

Prepare Payload
Call Platform API
Verify Response
Retry on 5xx Error
7

Update Sync State

Store last sync cursor, records processed, execution time

Workflow Completed

Success ✓

Workflow Failed

Error logged, state updated, notification sent

Key Workflow Features

Retry Policies

  • • Extract: Max 3 attempts, exponential backoff
  • • Load: Max 5 attempts, 2x backoff on 5xx errors
  • • Timeout protection at each phase

State Management

  • • Last sync cursor tracking
  • • Records processed count
  • • Execution time metrics
  • • Success rate calculations

Product Features

Core capabilities delivered to enable seamless integration management.

Integrations Dashboard

Monitoring

Real-time health monitoring, activity timelines, success rate metrics, and proactive alerting for integration performance.

  • • Integration health status indicators
  • • Activity timeline charts (24h/7d/30d/90d)
  • • Error trends and top synced APIs
  • • Critical alerts and notifications

Integration Configuration

Setup

Self-service credential configuration with connection testing and API endpoint selection for each integration.

  • • Dynamic credential forms per integration
  • • Test connection validation
  • • Sandbox/Production toggle
  • • Selective API endpoint activation

Visual Field Mapper

No-Code

Drag-and-drop interface for mapping external integration fields to platform fields with transformation support.

  • • Split-panel layout (Source ↔ Target)
  • • Data type indicators and validation
  • • Transformation rules (format, concatenate, lookup)
  • • Template system for common mappings

Integration Logs

Observability

Comprehensive activity logs with request/response inspection, filtering, and retry capabilities for debugging and auditing.

  • • Expandable row details
  • • Status filtering (Success/Failed/Partial/Pending)
  • • Request/Response inspection
  • • Retry failed operations

Design Philosophy

Principles that guided the platform's user experience and technical execution.

Operational Clarity

Prioritize visibility into integration health and performance. Real-time status indicators, comprehensive logging, and actionable alerts enable proactive issue resolution.

Self-Service Empowerment

Enable customers to configure integrations and map fields without engineering intervention. Intuitive interfaces reduce setup time and support burden.

Reliability First

Temporal orchestration ensures data synchronization reliability with retry policies, state management, and error recovery. Built for production-grade operations.

Scalable Architecture

Microservices design with clear separation of concerns. Connector-based architecture allows rapid integration additions without core platform changes.

Technical Stack

Technologies powering the platform across frontend, orchestration, and data layers.

Frontend

  • Next.js 15 (App Router)
  • TypeScript
  • Tailwind CSS
  • shadcn/ui
  • React Server Components

Orchestration

  • Temporal Workflows
  • Activity Retries
  • State Management
  • Event Sourcing

Data Layer

  • PostgreSQL
  • MongoDB
  • Redis
  • S3 Object Storage